Unified channel orders
Orders from Coupang and other marketplaces are collected and followed through to delivery.
- Order collection
- Waybills and tracking
- Ready to ship
Marketplace and own store sellers
Last night's orders are sorted when you log in
Orders and deliveries from every marketplace are pulled together and tracked. Warehouse stock is shown by SKU, and channel payouts are matched against PG records. Inquiries and refunds go through approval. Pick ecommerce as your industry and the operating setup and AI staff come ready.
Where Ecommerce teams get stuck
- 1Every channel is separate
While you jump between seller centers, stock drifts. Items sell out or get sold twice.
- 2Settlement in spreadsheets
Matching channel and PG payouts to the books takes days at every month end.
- 3Support and refunds pile up
Return and refund rules depend on who is answering, so replies slow down.
A day with AI colleagues
- 09:00Order Agent
Pulled in overnight orders by channel and split them into ready to ship and in transit.
- 11:00Stock Agent
Took reserved units out of warehouse stock and flagged SKUs about to run out.
- 14:00Support Agent
Drafted inquiry replies. Only what a person approves goes to customers.
- 17:00Settlement Agent
Matched channel payouts with PG records and found 2 that didn't line up.
Example scenes. Real work runs on your company's own data and the tools you connect.
Work areas
Products and stock
Manage products and SKU options. Warehouse stock shows reservations along with goods in and out.
- SKU options
- Stock reservation
- Inbound and outbound
Settlement reconciliation
Match channel payouts with PG records and pull out the differences.
- Channel payouts
- PG matching
- Difference list
Support and refunds
Inquiries and claims follow the rules you set, and so do refunds.
- AI draft with human approval
- Cancellations and returns
- Refunds over limit go to approval
AI agents on your team
- Order AgentOrders and delivery
- Stock AgentSKUs and warehouse stock
- Settlement AgentChannel and PG matching
- Support AgentInquiry and claim drafts
- Detail page AgentMarketplace detail pages
- Short video AgentAd videos
Skills ready to use
- Order collection
- Waybill tracking
- Stock reservation
- Settlement matching
- Inquiry drafts
- Returns and exchanges
- Detail pages
- Ad copy check
Tools and data we connect
- Coupang Wing
- Naver Commerce (Smart Store)
- 11st
- ESM PLUS (Gmarket, Auction)
- Cafe24 and Shopbuilders
- Kakao support chatbot
Metrics you watch together
- Time to shipOrder until dispatch
- Stockouts and oversellsCount
- Settlement differencesCount and amount
- Inquiry response timeReceived until answered
First setup
- 1Connect seller APIs
- 2Import products and stock
- 3Set the refund limit
- 4Connect settlement accounts
FAQ
How do we connect marketplace accounts?
Get an API key from each seller center and enter it on the portal's connections screen.
Does AI process refunds?
Only within the auto approval limit you set. Anything above it, or with no limit set, goes to approval.
Who sends replies to customers?
AI stops at the draft. Only replies a person approves are sent.
Start with a template made for Ecommerce
Choose your industry at signup and the screens and agents match it. You can change it after setup.